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What is your service area? (back to top)
Our primary service area is the Chicago metropolitan area. We can also provide ground transportation service throughout Illinois, Wisconsin, Indiana, and other locations upon request. Call us at 773-227-0200 for details and a rate quote.

What vehicles do you offer for hire? (back to top)
Our fleet includes sedans, SUVs, stretch limousines and stretch SUVs.

Are you closed on any holidays? (back to top)
No. We offer limo service 24 hours a day, 7 days a week, 365 days a year.

How far in advance do I need to make a reservation? (back to top)
We suggest reservations be made at least 24 hours in advance for guaranteed service availability, with a 2-hour minimum notice. If you have an emergency and need immediate service, call us at 773-227-0200 and we will do our best to assist you.

Do you provide child safety seats for your vehicles? (back to top)
Yes, we do provide child safety seats. All of our vehicles are equipped with the proper seat belts and anchor systems, so you can rest assured that we will keep all of our occupants safe.

Do you have a lost and found department? (back to top)
Yes. Please contact us at 773-227-0200 between 9:00 a.m. and 5:00 p.m., Monday through Friday. While Trans Chicago Limousine is not responsible for any items that are lost or left in our vehicles, we will do our best to help you locate any lost items.

What is your privacy policy? (back to top)
At Trans Chicago Limousine, we respect your right to privacy and handle your personal information with care. We will use your information only to confirm your reservation and/or for questions regarding your service experience. We will never sell your information to anyone.

Airport Trips

Why do you suggest such early pick up times for departures? (back to top)
Since the 9/11 tragedy, airport security status can increase without notice. To ensure you make your flight, we follow the Department of Aviation guidelines for airport arrival times. We also account for delays due to weather and/or heavy traffic.

What happens if my flight is delayed? (back to top)
We monitor all flights arriving at O’Hare and Midway airports. As the estimated arrival time for your flight approaches, our system automatically updates your reservation with any changes in arrival time. You do not need to call us if your flight is delayed. You do need to call us if your flight information changes (e.g., if you are bumped to a different flight or you miss your flight).

Will your driver help me with my luggage? (back to top)
Yes, our chauffeurs are always happy to assist you with loading and unloading your luggage and other items.

What is the procedure for aiport pickups? (back to top)
Our drivers are required to wait at the staging area (near the terminal) prior to pickup. Once you have retrieved your baggage from baggage claim please notify us at 773-227-0200 so we can dispatch the driver. The driver will meet you curbside, just outside of the baggage claim area.

Rates & Billing

What is your cancellation policy? (back to top)
We require at least 1-hour notice to change or cancel your reservation. All deposits placed for reservations are non-refundable.

What credit cards do you accept? (back to top)
We accept all major credit cards, including MasterCard, Visa, American Express and Discover.

Why do you ask for a credit card number when I make my reservation? (back to top)
All reservations are subject to guaranteed payment. The credit card number taken at the time of your order is used for this purpose. Charges for your reservation will be billed to this credit card if you do not cancel your service in advance (see our cancellation policy).

Do I have to pay with the credit card provided during reservation set up? (back to top)
No. You are welcome to pay with another credit card, cash, or your Illinois check. The credit card number provided at the time of your reservation is used only for guaranteed payment.

Do you accept checks? (back to top)
Yes. We accept business and personal checks drawn on accounts at Illinois banks.

Do I need an account to make a reservation? (back to top)
No, you do not need an account to make a reservation. A valid credit card is sufficient to guarantee your trip.

Why is the amount charged different from the amount I was quoted ? (back to top)
Your rate quote is based on the information provided at the time your reservation was made. Additional charges can result from changes to your service during your trip, such as extra stops, waiting time, or extending the duration of your charter. If you do not feel that you had any additional services, please call our accounting department at 773-227-0200 to review your charges.

Events & Special Occasions

Do all weddings have to be booked as charters? (back to top)
Wedding service for the bridal party must be booked as a charter. However, we can provide transportation services for wedding guests as point-to-point service.

Do you take special requests for events and/or special occasions? (back to top)
Yes, we can tailor your specific needs as requested as long as they are within our area of expertise. Special requests must be made at least 5 days in advance and special beverage and liquor orders must be made at least 24 hours in advance.

Do you have any larger vehicles? (back to top)
Yes. In addition to sedans, SUVs and stretch limousines, our fleet includes stretch SUVs which can accomodate up to 30 passengers.

All Departments: (773) 227-0200
Fax: (773) 455-5177